‘At Least I Can Do Something’: The Work of Volunteering in a Community Beset by Worklessness

The voluntary sector has been mainstreamed into public policy with consequences that include more reliance upon the time, commitment and skills of volunteers. In many policy initiatives to combat social exclusion, volunteering is cast as a form of self-improvement and re-training for the workforce. Qualitative research in a disadvantaged community, however, uncovered the persistence of more traditional forms of volunteering associated with mutual support and identification with the needs of others. Policies intended to broaden the base of the volunteer workforce need to recognise and nurture the intrinsic rewards of volunteering

Representing the family: how does the state 'think family'?

Over the last decade the family and family-centred policies and practices have received increasing attention within the public service agenda, culminating in the emphatic instruction to ‘think family’ individually, collectively and institutionally. This has occurred at a time when the sociology of the family has increasingly emphasised the difficulties of thinking family in a coherent way. In this article we explore this agenda through an examination of the representational tools with which public service professionals and managers have been recently equipped. We conclude by questioning the adequacy of these tools for effectively representing family relations

FrAmework for Multi-Agency Environments (FAME) : Final Report of the Learning & Evaluation Strand

Framework for Multi-agency Environments (FAME) was one of the Local Government On-Line funded National Projects sponsored by the Office of the Deputy Prime Minister (ODPM). Within FAME there were six local projects (known as strands) led by English local authorities in partnership with service providers. Each strand aimed to improve a particular set of services (for example, to vulnerable older people or disabled children) through effective and appropriate exchange of information. These local projects worked with IT suppliers (known as technology partners) to produce a technical system to facilitate the exchange and management of client / patient information across agency boundaries. Not all the outputs of FAME were in the form of IT systems. Improvements to business processes and information sharing practices were also expected. Newcastle University led two further strands, the Generic Framework and Learning & Evaluation. The Generic Framework identifies and describes nine building blocks that are essential to effective multi-agency working. The FAME website http://www.fame-uk.org contains details of these building blocks, together with a ‘how to’ guide and a toolkit to support local authorities and their partners in assessing their ‘readiness’ for multi-agency working. This is the report of the Learning & Evaluation strand. The Learning & Evaluation team worked closely with the local FAME project teams, who were supportive of our work and generous with their time. Throughout the project we reported back to the local teams both individually and collectively. Evaluation was thoroughgoing and critical, not an exercise in public relations or advocacy. It is important to stress that learning is likely to be gained from what did not work as well as from what did. Problems and setbacks, as well as successes, are therefore documented and analysed in the report

Network governance as a structure of conversations

In this paper, we use Cultural Theory to explain why effective network governance is experienced by so many participants as generating many frustrating conversations – a ‘talking shop’ – and to explain why particular actors tend to find these conversations so frustrating. In the second part of the paper, we propose an approach to managing those conversations in a more fruitful way, based on separating out a specific set of conversations, based on our prior analysis, and generating a set of potentially testable propositions about how to go about this. We draw on twenty years of participation in the network governance of ‘joining up’ projects in the field of health social care and education

Making Sense of Information and Evidence for Co-creation

This is a blog for the H2020 project CoSIE. Within (as well as beyond) the consortium, notions of what constitutes good information and reliable evidence are not fully shared, and can even be in conflict. The blog reflects on ways to think about and try to navigate these tensions. It argues that while lived experience and authentic stories align powerfully with co-creation, its advocates should not shun other forms of evidenc

‘Trying to do a jigsaw without the picture on the box’: understanding the challenges of care integration in the context of single assessment for older people in England

Introduction: Demographic ageing is one of the major challenges for governments in developed countries because older people are the main users of health and social care services. More joined-up, partnership approaches supported by information and communications technologies (ICTs) have become key to managing these demands. This article discusses recent developments towards integrated care in the context of one of the arenas in which integration is being attempted, the Single Assessment Process (SAP) to support the care for older people in England. It draws upon accounts of local SAP implementations in order to assess and reflect upon some of the successes and limitations of service integration enabled by ICTs. Description of care practice: At the Department of Health in England, policy and strategy are directed at the integration of services through a ‘whole systems’ approach, with services that are interdependent upon one another and organised around the person that uses them. The Single Assessment Processes (SAP) is an instance of inter-organisational and cross-sectoral sharing of information intended to improve communication and coordination amongst professions and agencies and so support more integrated care. The aim of SAP is to ensure that older people receive appropriate, effective and timely responses to their health and social care needs and that professionals do not duplicate each others efforts. This article examines examples from two programmes of work within the context of SAP in England: one with the direction coming from local government social services, the other where the momentum is coming from the National Health Service (NHS). Conclusion and discussion: Both examples show that the policy and practice of ICT-supported integration continues to represent a significant challenge. Although the notion of integrated care underpinned by ICT-enabled information sharing is persuasive, it has limitations in practice. The notion of an ‘open systems’ approach is proposed as an alternative way of improving communication and coordination across the domains of health and social care

Understanding the independent dancer: roles, development and success

Little research has been published about the varied role of the independent dancer. The aim of this study was to provide insight into the work independent dancers undertake and how their careers change over time. Semi-structured interviews were conducted with 14 independent dancers. Content analysis revealed that the dancers had multifaceted careers that relied on both formal and informal activities, and varied according to three distinct stages (early, middle, late). The experiences reported by the dancers indicated that the realities of the independent dancer's role are not sufficiently recognised or supported within the industry

INNOSI Project - Troubled families in Greater Manchester - UK

In broad terms, Social Investment is a distinctive approach in social policy that perceives welfare spending as a form of long-term investment, with an emphasis on improving human capital and expanding labour market participation. The underpinning principles of Troubled Families include early intervention with children and sustained employment for parents. In this way the programme aligns with Social Investment

Challenging tensions and contradictions: Critical, theoretical and empirical perspectives on social enterprise

Guest editoria